Learning & Development
How and when training can help
Sometimes training is seen as the great panacea that will fix everything
– however, if lack of skills or knowledge is not the issue, no amount
of training will help. We can help you to assess your training needs and
help you to ensure that anything that you spend from your training budget
will hit the mark.
The psychological contract
As the workplace has changed in recent years, so too has your employees’ Psychological Contract. That’s the goodwill that they give and expect to receive back from you – but the difficulty is that it’s unwritten. Do you know what your workforce, your most valuable resource expects from you? Do you know what they will give you in return?
The workforce is increasingly mobile; the job for life is less of a reality for most people. Research shows that one of the key things that your employees want is development - investment in their future. In return they will give you their skills and stay with you as long as they are achieving their goals. Yet how often do we train or develop those that we come to rely on? How can you ensure that you get a return on your investment in their development?
We offer a range of development courses which we will tailor to suit your needs.
Our Courses include:
• Leadership and Management Development
• Communication Skills
• Presentation Skills
• Project Management
• Train the Trainer
• Time Management
• Leading through Change
• Performance Management
• Effective Teams
• Stress Management
• Coaching for Performance
• Creative Thinking
• Competency based Interviewing Skills
• Delivering Excellence in Customer Service
• Effective Selling Skills
LEADERSHIP AND MANAGEMENT DEVELOPMENT
This is a modular course with each of the elements capable of being delivered as a standalone module as required.
Course Objectives: The purpose of this course is to provide managers with the knowledge and skills to become more self-aware, develop their personal effectiveness and take control of their own development. It will draw on such areas as Emotional Intelligence, Motivation and Leadership. Participants will become aware of their own role in taking control of their careers and also their personal lives.
Having attended this course participants will:
• Be aware of what motivates them and their staff
• Be familiar with their role as leader and their own leadership
style
• Understand the importance of communicating the vision
• Have the skills to delegate effectively
• Understand the importance of planning and scheduling work and
be familiar with techniques to assist them
• Have an awareness of their personal stressors
• Be equipped with techniques to help them to manage their stress
levels
This course can be customised to suit the requirements of your business.
COMMUNICATION SKILLS
This is a modular course with each of the elements capable of being delivered as a standalone module as required.
Course Objectives: The purpose of this course is to provide participants with the necessary skills to communicate effectively.
Having attended this course participants will:
• Be aware of how important it is to communicate effectively
• Understand the principles of effective business writing
• Understand the principles of effective verbal communication
• Understand the barriers to effective communication and know how
they can be overcome
• Know how (and when) to conduct effective meetings
This course can be customised to suit the requirements of your business.
PRESENTATION SKILLS
Course Objectives: The purpose of this course is to provide participants with the necessary skills to make powerful presentations.
Having attended this course participants will:
• Know what it is that makes a good presentation
• Know the importance of preparing for their presentation
• Use a template to help them when planning their presentation
• Appreciate the importance of knowing their audience
• Be able to control their nerves
• Have the opportunity to prepare for, deliver and receive feedback
on a short presentation
• Receive a video of their presentation
• Know how to manage questions
This course can be customised to suit the requirements of your business.
PROJECT MANAGEMENT
It is recommended that all participants attending this course will have a project to work on throughout the duration of the course. There will be an element of pre-course work required.
Course Objectives: The purpose of this course is to provide participants with the necessary skills to manage projects effectively.
Having attended this course participants will:
• Become familiar with project management methodology
• Understand the importance of having a robust project charter
• Understand the importance of the Work Breakdown structure
• Know how to plan and manage resources
• Know how to identify and manage risk
• Know how to keep a project on track
• Understand the importance of identifying and managing stakeholders
• Know the importance of communication – the right message
to the right people at the right time
• Be comfortable with managing the project team
• Appreciate the importance of the review
This course can be customised to suit the requirements of your business.
TRAIN THE TRAINER
This course is suitable for those giving formal training courses and also those who deliver ‘on the job’ training.
Course Objectives: The purpose of this course is to provide those who need to train others with the necessary skills to maximise participant learning.
Having attended this course participants will:
• Be aware of their role in maximising the learning of course participants
• Be aware of the various tools for delivering a successful training
course
• Understand how adults learn
• Have an understanding of how to facilitate a discussion
• Have an awareness of dealing with different learning styles
• Have an opportunity to practice by delivering a short training
presentation
This course can be customised to suit the requirements of your business.
TIME MANAGEMENT
Course Objectives: The purpose of this course is to provide participants with the necessary skills to manage their time and energy effectively
Having attended this course participants will:
• Know how best to plan and prioritise tasks
• Appreciate the importance of planning
• Be comfortable that they can deal with unforeseen events
• Understand the role in managing their energy levels
• Have an understanding of ‘time stealers’
This course can be customised to suit the requirements of your business.
LEADING THROUGH CHANGE
Course Objectives: The purpose of this course is to provide participants with the necessary skills to equip them to lead their teams in changing environments.
Having attended this course participants will:
• Understand the change process and why change is here to stay
• Be aware of how resistance to change can manifest itself
• Understand the impact of change on their team
• Know the importance of communication throughout the period of
change
• Be comfortable about providing optimum levels of support –
how much is too much?
• Be aware of their role and responsibility in leading their team
through change periods
This course can be customised to suit the requirements of your business.
PERFORMANCE MANAGEMENT
We offer a range of courses to reflect the performance management cycle. If you do not currently have a robust performance management system, we can work in partnership with you to review your system and provide advice on how best to develop it.
Introduction to Performance Management
Course Objectives: The purpose of this course is to provide participants who are new to performance management with the necessary skills to effectively manage performance in their area.
Having attended this course participants will:
• Have a thorough knowledge of the performance management system
• Be aware of how it can be used to best effect
• Be comfortable in setting SMART objectives
• Be aware of the performance management cycle and their obligations
• Be aware of staff obligations
• Be equipped to deal effectively with performance issues
Performance Management – Refresher Course
Course Objectives: The purpose of this course is to provide participants with a refresher on performance management. They will have already some experience of managing team performance but may have encountered some challenges. They may be dealing with a challenging underperformer.
Having attended this course participants will:
• Become more confident in managing performance issues
• Be aware of how to conduct a performance review in challenging
circumstances
• Have an opportunity to role play confidentially with an Occupational
Psychologist on a one-to-one basis and get feedback on how to approach
a particular scenario
• Have an opportunity to form support networks with other managers
• Review SMART objectives
Conducting The Appraisal
Course Objectives: The purpose of this course is to provide participants with a timely intervention prior to conducting staff appraisals.
Having attended this course participants will:
• Be aware of how to conduct a performance review
• Be equipped with tools and techniques to deal with challenging
behaviours
• Have an awareness of how best to gain agreement
• Have an opportunity to form support networks with other managers
• Be comfortable in setting SMART objectives
These courses can be customised to suit the requirements of your business.
EFFECTIVE TEAMS
This course can be used effectively where there is conflict within a particular team. The course would then include a teambuilding exercise and a facilitated discussion to ask the entire team to identify actions to make the team more effective.
Course Objectives: The purpose of this course is to provide participants with the necessary skills to maximise team performance.
Having attended this course participants will:
• Be aware of what constitutes an effective team
• Know the difference between a team and a group of people working
together
• Understand the different roles people adopt when working as a
team
• Have an understanding of what can compromise a team’s performance
• Understand the team life cycle
This course can be customised to suit the requirements of your business.
STRESS MANAGEMENT
Course Objectives: The purpose of this course is to provide participants with the necessary skills to maximise team performance.
Having attended this course participants will:
• Understand what stress is
• Understand the difference between stress and strain
• Appreciate the dangers of not managing stress effectively
• Understand what causes stress
• Recognise their personal stressors
• Recognise their span of control
• Have gained insights into some free and effective ‘stress
busters’
• Have access to some simple and effective relaxation techniques
This course can be customised to suit the requirements of your business.
COACHING FOR PERFORMANCE
Course Objectives: The purpose of this course is to provide managers with the necessary skills to maximise team performance through coaching.
Having attended this course participants will:
• Be aware of what coaching is and understand what it is not
• Understand the continuum and range of coaching styles and the
appropriate use of each style
• Be aware of the GROW model of coaching and how it is used
• Be equipped with tools to overcome the barriers to coaching
• Understand the difference between coaching and mentoring and be
equipped to form a strong mentoring relationship
This course can be customised to suit the requirements of your business.
CREATIVE THINKING
Course Objectives: The purpose of this course is to provide participants with the necessary skills to think creatively when dealing with problems or issues facing them.
Having attended this course participants will:
• Understand why people tend to think as a collective group
• See the importance of looking at things differently
• Have completed some exercises in thinking more creatively
• Be confident in proposing more creative solutions
This course can be customised to suit the requirements of your business.
COMPETENCY BASED INTERVIEWING SKILLS
Course Objectives: The purpose of this course is to provide participants with the necessary skills to conduct effective competency based interviews.
Having attended this course participants will:
• Be aware of the legislation surrounding recruitment and selection
interviews
• Be familiar with how to deal with different types of candidates
• Be familiar with using effective questioning styles
• Be capable of dealing with different types of candidates
• Be comfortable about scoring
• Understand the implication of Data Protection Legislation
This course can be customised to suit the requirements of your business.
DELIVERING EXCELLENCE IN CUSTOMER SERVICE
Course Objectives: The aims of this course are to examine what constitutes excellence in customer service and to apply it to the day to day running of the business in order to maximise the potential of your business.
Having attended this course participants will:
• Understand what we mean by excellent customer service
• Understand the role that they play in delivering excellent customer
service
• Identify who their customer is
• Avail of a toolkit to help deal with challenging customer service
situations
• Know the importance of customer complaints
• Be able to deal effectively with customer complaints
This course can be customised to suit the requirements of your business.
EFFECTIVE SELLING SKILLS
Course Objectives: The purpose of this course is to provide participants with the knowledge and skills to be confident and competent in making sales to your customers.
Having attended this course participants will:
• Have an understanding of the buyer’s motivation
• Be able to use effective questioning techniques to ascertain the
customer’s needs
• Know how to make a recommendation
• Have an awareness of how best to gain the customer’s agreement
• Be comfortable about closing the sale
• Be equipped with tools and techniques to deal with challenging
customers
This course can be customised to suit the requirements of your business.
In times of change learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists. --Eric Hoffer
